| Q. |
How do I make my room reservation
? |
| A. |
To make reservations, please
use our Secured Online Reservation Form available
on this website. Please ensure that you furnished
all the required information as specified on the
Reservation Form. |
| Q. |
When I submit my reservation
form, where does my request go? |
| A. |
It will go to our Reservation Department. |
| Q. |
How long will it take the Hotel
to respond to my reservation request? |
| A. |
|
| Q. |
I don't have 24 hours to wait
for confirmation. What can I do? |
| A. |
|
| Q. |
What happen if after 36 hours
we do not receive any respond from you? |
| A. |
As you are aware this booking
is via online and there are many possible factor
that your reservation does not reached us may be
due to server’s error or due to some other technical
problem. Please e-mail back to us at maxcarry@yahoo.com
or maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How do I know my reservation
is confirmed? |
| A. |
When you received our acknowledgement
via the e-mail or fax within 24 hours and not later
than 36 hours. Reservations are deemed secured if
guaranteed with credit card or a prepaid Cash Deposit
into the hotel's Bank Account. |
| Q. |
After filling up and submission
of my Reservation Form how do I know if my reservation
is confirmed? |
| A. |
Within 24 hours and not later than 36 hours, you
will be contacted by e- mail informing you on the
status of your reservation. |
Q. |
How do
you respond back to us on our confirmation ? |
A. |
We shall be responding back
to you via e-mail. We do not call or we do not fax
to you unless requested to do so. Please ensure
that you furnish to us an accurate e-mail address/es. |
| Q. |
We seem to unable to locate
your telephone number on this website ? |
| A. |
This website and the rates
displayed on this website are specially formulated
for Internet Booking Only. Guest that calls in at
the hotel shall not be entitled to our Internet
Promotional Rates. This is the reason why we do
not furnish Telephone contact. |
| Q. |
What happens if I encounter
problem with my reservation upon checking-in? |
| A. |
It is advisable for you to
quote your confirmation number if you were given
one but if you were not, it would be advisable for
you to print out the confirmation letter and bring
along. |
| Q. |
What do I need upon checking-in
? |
| A. |
If you are given a confirmation number please quote
it during checking- in and if you do not it would
be advisable for you to print out the confirmation
letter and bring along. |
| Q. |
How far ahead should I make
the reservations? |
| A. |
At least 72 hours before arrival date. |
| Q. |
Is it advantages for us to book
early ? |
A. |
Yes it would as most of the
time we are always fully booked. In order not to
get disappointed please make your booking as early
as possible. |
| Q. |
During the reservation I gave
my credit card details but upon checking in I decide
to pay cash. Is this possible ? |
| A. |
Yes this is possible. We do
not collect payment online. We do not deduct from
your credit until you arrive at the hotel/resort,
the credit card details is merely to guarantee your
reservation only. You may pay cash upon check in
instead. |
| Q. |
What are the means for us to
guarantee our booking ? |
| A. |
To guarantee your booking we
would request for your credit card details. For
those without credit card details we would instruct
then to make a cash deposit into the house’s bank
account. Please indicate in the Reservation Form
that you wish to pay by Cash. |
| Q. |
Which would you prefer us to
use to guarantee our reservation, by Credit Card or
Cash Deposit ? |
| A. |
Depending where you are from,
if you are from Overseas we would prefer Credit
Card due to the troublesome procedures of having
to go to the nearest compatible banks to make the
cash deposit. To make your reservation and confirmation
process easier and faster we would prefer Credit
Card. |
| Q. |
If we do not have a Credit Card
can we make our reservations via your Online Reservation
Form and what are the procedures ? |
| A. |
Yes you can make your reservations
via our Online Reservation Form. The procedures
would be as follows. You are to fill up our Online
Reservation Form and please indicate to us that
you are paying by Cash. We shall give you further
instruction on how to make your Cash Deposit into
our hotel/resort Bank Account during the confirmation
stages. |
| Q. |
Do you collect payment during
the Reservation stages ? |
| A. |
No we do not collect payment
during the reservations stages. During reservation
stage we need your credit card details for the main
reason to guarantee your reservation. |
| |
|
| |
|
| Cancellation Policy |
| |
| Q. |
How do I change or cancel my
reservations ? |
| A. |
Through the telephone, facsimile
or e-mail. Please specify your Confirmation Number,
Name, Hotel/Resort, Check In Date and Check Out
Date. We would prefer by e-mail as it is faster
to do so. |
| Q. |
What is you hotel/resort's Cancellation
Policy and what are the penalty if we defaulted ? |
| A. |
Our Cancellation Policy and
Penalty Charges if any, are contained within this
website either on the Accommodation or Room &
Rates or Promotional Packages Page. Please look
for these information within this site. |
| |
|
| |
|
| Payments |
| |
| Q. |
What credit card types are accepted
for guarantee/deposit or payment at your hotel/resort
? |
| A. |
Any major credit card is acceptable here. |
| Q. |
Do your hotel/resort accept
Visa Electron Card ? |
| A. |
No we do not accept Visa Electron Card. |
| Q. |
When do I have to include my
credit card number? |
| A. |
When you fill up our Secured Online Reservation
Form to guarantee your reservations. |
| Q. |
Is it safe to use my credit
card? |
| A. |
Yes, Our Secured Online Reservation Forms are encrypted.
|
| Q. |
Why do you need my credit card
number and expiry date? |
| A. |
To guarantee the reservation during peak period
or late arrival. |
| |
|
| |
|
| Rooms & Rates |
| |
| Q. |
Based on the rates offered on
your website, is it possible for us to ask for special
discount ? |
| A. |
Rates portray on this website
are our Internet Promotional Rates. It is the discounted
rates meant for Internet booking only. Only bookings
made via this website are entitled to these Internet
Rates. |
| Q. |
What about special discounts? |
| A. |
No discount will be given based on these Internet
Promotional Rates. Please look for our Promotional
Packages if any. It would be cheaper. |
| Q. |
We are Airlines Staffs, are
we entitled to Airlines Rates? |
| A. |
We do not have rates for Airlines
staffs, please make booking through your respective
airlines for rates accorded to the respective airlines
if any. Our rates are Promotional Internet rates. |
| Q. |
We are Malaysian Government
Staff, are we entitled to special rates ? |
| A. |
No. Our rates are special Internet
Promotional rates. Please check with the respective
department if there are any special rates accorded
to Malaysian Government staffs. |
| Q. |
We are
Government Employees of a Foreign Government, are
we entitled for a special rates ? |
| A. |
No. We do not have any special
rates for Government Employees from a foreign government. |
| Q. |
What are the check-in &
checkout times for a room? |
| A. |
Check-in time is 2.00 p.m and check out time is
at 12.00 p.m. |
| Q. |
What is the earliest time I
can check-in into the hotel room ? We will be arriving
at the hotel/resort early in the morning? |
| A. |
Our normal Check-In time is
2.00pm. Our earliest Check-In time is 12.00 noon.
Early check-in are subject to availability of rooms. |
| Q. |
Do you have Baby Cot ? |
| A. |
Yes we have baby cot and we provide baby cot free
of charge. Please enquire at the reception upon check-in. |
| Q. |
We will be arriving at 5.00
am in the morning, if we check-in at this time, do
you consider this as 1 night? |
| A. |
Yes. Our new day starts at 6.00 am. |
| Q. |
Our flight home is at 12.00
am, we would like to check out late at 8.00pm, What
is your rate for late check out? |
| A. |
The normal room rates available on the website applies. |
| Q. |
We will
be arriving at the Hotel at roughly around 3.00am,
so can we check in at that time? |
| A. |
Yes, but you shall be charged
in accordance to the rates shown on this website.
Please indicate in your reservation form your arrival
time. |
| Q. |
We are
aware that your check out time is 12.00 noon but
due to our late flight, we wish to stay on until
3.00pm. Is this chargeable ? |
| A. |
Late check out until 3.00 pm
are usually not chargeable but is always subject
to availability of rooms. Please indicate in your
reservation form as we may be able to accommodate
your request free-of-charge if room are available. |
| Q. |
We are
aware that your check in time is at 2.00 pm, but
we would like to check in at 10.00 am, is this chargeable
? |
A. |
Early Check in are usually
not chargeable but is always subject to availability
of rooms. Please indicate in your reservation form
as we may be able to accommodate your request free-of-charge
if room are available. |
| |
|
| |
|
| Location |
| |
| Q. |
What are the directions to the
Hotels? |
| A. |
Our location map is available on our location
webpage within this site. |
| |
|
| |
|
| Transportation |
| |
| Q. |
Is there a hotel shuttle service
to/from the airport? |
| A. |
Yes we do have our Airport
Transfer Vehicle but it is chargeable. Please indicate
in the reservation form that you require the Airport
transfers. We shall give you the quotation for Airport
Transfer during the confirmation of your bookings. |
| Q. |
Which is cheaper, your Airport
Transfer or the Public Transport ? |
| A. |
The public transport is obviously cheaper. |
| |
|
| |
|
| Hotel Facilities |
| |
| Q. |
What are the facilities offered
at your hotel ? |
| A. |
|
| Q. |
What are the facilities available
in the rooms? |
| A. |
|
| Q. |
Do we need adaptors or transformers
for our electrical devices? |
| A. |
If you are from Asians countries,
adaptors or transformer are not needed but advisable
to carry with you as some electrical voltage may
differ. In Malaysia, the electricity runs on 240
volts with 50-cycle system. |
| |
|
| |
|
| Malaysian Law |
| |
| Q. |
Is there a speed limit on the
Malaysian roads and are seat belts required? |
| A. |
Speed limits vary on each road.
The normal speed limit on the highway is 110 km/hr.
Speed limit signboards are available for reference.
Please do not exceed the speed limit. Seat belts
are required for the driver and the front seat passengers.
|
| Q. |
Do we need a Malaysian Driving
Permit to drive in Malaysia. |
| A. |
If you carry a valid International
Driving License, you may not require a Malaysian
driving license. However, please check with the
Malaysian Road and Transport Department for further
clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will we be driving on the same
side of the road as in U.S.A ? |
| A. |
No. In Malaysia we drive on the left side of the
road. |
| Q. |
How much can I take currency
back to the US tax-free? |
| A. |
Under the Travelers Declaration
regulation, permitted currency limits are as follows
: A resident and a non-resident is permitted to
carry into and out of Malaysia, RM notes not exceeding
RM1,000 per person. There is no limit on the amount
of foreign currency notes or traveler’s cheques
carried into Malaysia by resident and a non-resident.
A resident is permitted to carry out of Malaysia,
foreign currency notes including traveller's cheques,
not exceeding RM10,000 equivalent per person. A
non-resident is permitted to carry out of Malaysia,
foreign currency notes including traveller's cheques,
not exceeding the amount brought in. |
| Q. |
What is the legal drinking age?
|
| A. |
18 years old. |
| Q. |
Are there any restriction of
drinking alcohol in Malaysia. |
| A. |
Throughout Malaysia consumption
alcohol is allowed except muslims are not allowed
to drink in public in the state of Kelantan and
Terengganu. Most of the hotels/resorts in Kelantan
and Terengganu do not serve alcohol. Please check
with the front counter for more info on this matter. |
| |
|
| |
|
| Travel Document |
| |
| Q. |
Do I need a Visa? |
| A. |
Depending upon which country
you are from. Please check with our local representative,
embassy, consulate located in your respective country.
The following webpage may be able to provide to
you some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
| |
|
| |
|
| Miscellaneous |
| |
| Q. |
Does anyone in Kuala Lumpur
speak English or any other language? |
| A. |
English is the common language
used here.Our national language is Bahasa Malaysia.
Malaysians commonly speak Bahasa Malaysia, English,
Mandarin, Tamil, Cantonese, and Punjabi. |
| Q. |
Do we need to change money before
or upon arrival? |
| A. |
For your convenience, it always
advisable to change to local currencies as all transaction
in Malaysia will be in Ringgit Malaysia (RM). However,
there are moneychangers and banks nearby to do these
transactions. |
| Q. |
Where can I exchange currency?
|
| A. |
At the moneychanger or banks. |
| Q. |
Are clothing and shoe sizes
the same in Malaysia as in the US? |
| A. |
No. |
| Q. |
Are all museums closed on Sundays
and Mondays? |
| A. |
No. |
| Q. |
Do women have to wear hair coverings
in Malaysia? |
| A. |
No. Only in places of worships. |
| Q. |
What is the standard tipping
practice in Malaysia? |
| A. |
There is no tipping practice in Malaysia. Tipping
is at your own discretion. |
| Q. |
What's the weather like there
in Malaysia ? |
| A. |
Malaysia has an equatorial
climate with uniform temperatures throughout the
year. If you are coming to the East Coast of Malaysia,
especially to Kelantan and Terengganu, most of the
hotel and resort along the east coast here are closed
from November to January due to the monsoon season.
Please check with us on this information. |
| Q. |
Where can I get information
about traveling around Malaysia ? |
| A. |
Please refer to the following website for more details
on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can I find details on
Museums in Malaysia ? |
| A. |
|
| Q. |
Where can I find literatures
on some of the outstanding buildings and infrastructures
in Malaysia ? |
| A. |
Please refer to the following website for outstanding
buildings and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where can I find details on
Fine Dinning, Bistros, Cafes , Delis, Restaurant,
and Hawkers Centres in Malaysia ? |
A. |
|
| Q. |
Where can I find details on
getting to Malaysia, getting around Malaysia and getting
around Kuala Lumpur ? |
| A. |
|
| Q. |
We wish to know more about public
transport to your hotel, where do we find the said
information ? |
| A. |
|
| Q. |
Where can I find the location
map of all the major island resorts in Malaysia? |
| A. |
Please refer to the following website for details
on location map of all the major island resorts in
Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where can I find the list of
Calendar of events in Malaysia ? |
| A. |
Please refer to the following website for the complete
list of Malaysia’s Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where can I find details of
shopping complexes in Kuala Lumpur and in Malaysia
? |
| A. |
Please refer to the following website for details
of shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where can I find details of
shopping complexes on Langkawi Island ? |
| A. |
Please refer to the following website for list of
shopping complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where can I find details of
Embassies and High Commissions of Foreign Countries
in Malaysia ? |
| A. |
|
| Q. |
Where can
we obtain Useful telephone numbers in Malaysia such
as Emergencies, Police, Hospitals, Medical Centres,
Taxi, Cabs, Busses, Car Rentals, Coaches, immigration
and all the necessary numbers while in Malaysia. |
| A. |
Please refer to the following website for all these
details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where can we find the list of
good hotels and resorts in Malaysia ? |
| A. |
Please refer to the following website for the list
of good hotels and resorts found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
|
|
